Are These Cities Still Leading the Battery-Electric Bus Revolution?
In 2020, BlastPoint first dug into 5 Cities Leading the Battery-Powered Bus Revolution. Two years later, we’re checking in. We’ll see where they were, and find out where they are now. See if these same cities are still revolutionizing their battery-electric public bus fleet in this week’s update. Cities across the world are realizing the […]
Utilizing AI to Keep CSAT Scores High During a Tough Summer Economy
Summers are becoming increasingly difficult for utilities as they are impacted by hotter temperatures, rising inflation costs, evolving state clean energy mandates, and more. At the same time, customers’ expectations of their utilities are additionally increasing as they expect programs, messaging, and experiences designed to their lifestyles and habits. When external forces impact the way […]
Build a Customer Experience Strategy With Data
Gone are the days of “spray and pray” marketing techniques successfully reaching the right customer at the right time through the right channel. In this post, we share how your business can utilize internal data to create a successful customer experience strategy to meet and surpass business goals. Creating a customer experience strategy is a […]
Engaging Local Communities to Embrace EVs
According to the Office of Energy Efficiency & Renewable Energy, by 2030, no matter where your home is located – remote, rural, or urban – you will have greater access to EV chargers. Thanks to the Bipartisan Infrastructure Law, the nation is investing $7.5 billion towards this initiative of “Electrifying Transportation to Benefit Every American.” […]
Five 2022 USA-made EVs Under 40K
Our US automakers are upping production of EV vehicles to meet not only new regulations to halt carbon emissions but also the demand from consumers. As of early March, Ford announced its goal to produce 2 million EVs annually by 2026. Meanwhile, the Japanese carmaker Nissan has invested 500 million into their USA plant to […]
Credit Unions: Identify & Engage Younger Members with Customer Intelligence
Data reveals banking customers embracing the digital age. Credit unions have an opportunity to combine member-focused missions with customer intelligence that will prioritize engagement with younger members. Let’s begin with a quick reminder of the advantages credit unions have over big banks when it comes to customers. CUs are member-owned, not-for-profit organizations with member-focused missions. […]
Spotlight Series: Mark Brown, PWC Fayetteville
BlastPoint sat down with Mark Brown to learn how Dynamic Pricing led to increased customer satisfaction with a top North Carolina utility provider: PWC Fayetteville. Nearly every industry participates in offering a dynamic price structure to its customers. From retail, entertainment, public transportation, and more – including utility companies. According to Fayetteville’s Public Works Commission […]
Map Customers’ Collections Journeys to Increase Satisfaction and Reduce Debt
As utilities move toward another collections season, the stakes are high to recoup outstanding debt while also optimizing the customer experience. Understanding distinct customer journeys through the collections process via customer intelligence can help utilities accomplish both objectives with one simple solution. Since the beginning of the pandemic, utility companies have seen unprecedented levels of […]
Take the Guesswork Out of Customer Satisfaction Scores (CSAT) with Automated, Data-Driven Scoring
Measuring customer satisfaction is essential for companies to succeed. But too often the measurement process becomes cumbersome, and low survey response rates mean scores are based on a non-representative sample. By utilizing customer data to measure CSAT scores automatically, companies can capture CSAT at the household or segment level daily. Automated scores make it easier […]
BlastPoint’s 2022 Sustainability Benchmarks Report identifies US utilities with the highest customer engagement in sustainability programs
The Sustainability Benchmarks Report compares utilities’ progress in six key sustainability areas: demand response, dynamic pricing, energy efficiency, renewables, AMI rollout, and overall reliability. It lists the top 10 companies for each of these areas within investor-owned (IOUs), municipal (munis), and cooperative (coops) ownership categories. Additionally, the report provides case studies for utilizing customer intelligence […]