AI Company Book Club: Using Data for the Common Good
When Cathy O’Neil’s book, “Weapons of Math Destruction: How Big Data Increases Inequality and Threatens Democracy,” lit up BlastPoint’s radar a few months ago, we decided to make it the topic for our next book discussion. Everyone at the company got their hands on a copy. After all, the book is about algorithms—the foundational bricks […]
How Public Utilities Can Diversify Communication Methods to Optimize Customer Engagement
The BlastPoint team has finally recovered from a whirlwind—and we mean that in the best possible sense—trip to Phoenix for the CSWeek Conference in April. If you’re not familiar with this annual utilities industry extravaganza, “CS” is short for Customer Service, and “Week” refers to the entire week-long experience being dedicated to supporting those good folks […]
How the Franchise Industry is Responding to Changing Demographics
Highlights from our Webinar with Franchise Expert Chris Cynkar In a world where people like to pit Millennials against Baby Boomers in some kind of generational showdown, franchise expert and industry consultant Chris Cynkar prefers to point out one very important commonality between the two groups: Boomers and Millennials are both driving new and transformational […]
Utility Companies Cut Customer Billing Defaults Using AI
BlastPoint’s interactive software empowers utility companies to find, engage & support energy-insecure customers—before they miss a payment. Nearly a third of Americans struggle to pay their monthly utility bills, according to a 2018 report by the American Energy Information Administration (EIA). One in five households skip grocery shopping—a phenomenon the National Institutes of Health call […]
Smart Power: Driving Technology Toward a Brighter Future
At BlastPoint, we believe that amazing things happen when smart people get together in a room and share their ideas. That’s how the best inventions are born, after all, and that’s why we’re pleased as punch to announce that we’ve joined forces with the Smart Energy Consumer Collaborative (SECC) and the Smart Energy Power Alliance […]
IFA 2019: Maximize Customer Convenience
The International Franchise Association’s 2019 Conference in Las Vegas (Feb. 24-27) delivered four invigorating days of education, motivation, and celebration. We flew out of Pittsburgh on a Saturday, eager to reconnect with our franchise partners from around the country who’ve been putting data analytics to work using BlastPoint’s site selection and employee lead generation tools, […]
Lessons in Power: Top 5 Takeaways from DistribuTECH 2019
We at BlastPoint are still buzzing after an awe-inspiring week in New Orleans at the energy industry’s leading annual conference, DistribuTECH 2019. Because we’re an analytics company that’s committed to making big data available to everyone, we’re proud to serve the power sector in a unique way—helping utilities provide better customer service using fresh, instant […]
The # 1 Problem Facing the Energy Industry
Carbon emissions, energy efficiency and grid reliability are just a few of the major problems facing the energy industry today. What’s more puzzling and challenging for utility providers, however, are the elusive, human customers lurking behind them all. Humans can be a finicky bunch. Gauging what utility customers think about power resources, anticipating the actions […]
DistribuTECH 2019
We’re escaping the Polar Vortex in Pittsburgh! Can’t wait to time travel to spring in NOLA for DistribuTECH 2019! DistribuTECH 2019 is the utility industry’s leading smart grid conference and exposition, covering automation and control systems, energy efficiency, demand response, renewable energy integration, advanced metering, T&D system operation and reliability, power delivery equipment and water utility […]
Shifting Past Roadblocks in a Data-Driven World
What are the common obstacles preventing small to medium-sized businesses and non-profits from using data to their advantage?