April Billpay Numbers Show Middle-Income Earners Now At Risk
Customers who’ve never missed a payment before but suddenly do this month indicate a new swath of people in need of assistance due to COVID-19. Luckily, reaching them with help is possible, through data-driven customer personas. 26 million Americans have applied for Unemployment Insurance (NPR.org) since the coronavirus crisis hit the U.S. The pandemic’s economic […]
A Tale of Two Households: Same Annual Income, Drastically Different Lives
Info-rich customer data rings a warning bell for companies, clarifying customers’ level of need during the Coronavirus outbreak and beyond. Two customers may appear, on paper, to be very similar. But scratch the surface and you find that drastic differences exist between them, making it necessary to approach and serve them in extremely different ways. […]
COVID-19 Health + Economic Risk Factors Reveal Dangerous Overlap For Already-Vulnerable Groups
A City-by-City Snapshot Of Greensboro, N.C., Cincinnati & Baltimore Risk factors for contracting COVID-19, or losing income because of it, indicate an overlap with risk factors that make a person more likely than others to default on a utility bill, which means those who are already struggling are destined for a deeper struggle ahead. The […]
How Utilities Can Protect the Vulnerable Throughout the Coronavirus Crisis
A message from BlastPoint CEO and Co-Founder, Alison Alvarez With the Covid-19 pandemic growing across the globe and in North America, the world is bracing for some major economic shifts. One might think of utility companies, along with Zoom and Netflix, as businesses that can survive this harsh, new environment. People are “social distancing” in […]
5 Cities Leading the Battery-Powered Bus Revolution
To see if these 5 cities are still leading the battery-powered bus revolution, check out our 2022 update! BlastPoint’s March 2020 Map of the Month Modernizing public transit toward zero-emission, clean energy takes courage, funding and strategic partnerships among dozens of stakeholders. Yet some cities have figured out how to make battery-electric public buses work […]
What is Revenue Operations, and Does it Work for Utility Companies?
A savvy way of thinking about business practices gained traction in the software-as-a-service (SaaS) industry a few years back. It’s customer centric. It’s strategic. And it requires all functions of a company to revolve around one central goal: revenue. Hence the name, Revenue Operations. Or, if you’re too busy to enunciate all those extra syllables, […]
Geospatial Technology for Water, Sewer & Mobility: Q&A with CivicMapper
Water is our most sacred resource, according to Emily Constantine Mercurio, CEO and cofounder of CivicMapper. Leading the Pittsburgh-based technology firm into its fifth year, she and her team put geospatial data to work helping cities better prepare for the future: by improving water and sewer infrastructure and solving mobility problems. Emily Constantine Mercurio, PhD, […]
Public EV Charging Seems Risky. Many Brands Offer It Anyway.
Some popular consumer brands rock public EV charging. With plugs available for use outside their stores, they help to drive EV adoption, reduce range anxiety, and take tangible steps toward reaching corporate sustainability goals. But leading the EV pack isn’t always easy. Oftentimes these corporate powerhouses wind up being the subject of scrutiny, mistrust, or even […]
Five Electric Fleet Vehicles That Could Revolutionize Last-Mile Delivery
Large and small companies across industries that transport goods, people, and services are considering switching their fleets to electric. Here are five electric fleet vehicle options currently available on the market, ready for companies to buy. Amazon just announced it’s working with Rivian to develop a fully electric delivery truck. FedEx purchased 1,000 electric panel […]
Energy Insecure in Alabama: Feb. ’20 Map of the Month
Alabama: Birthplace of Rosa Parks, the Tuskegee Airmen, and the world’s first electric streetcar! It also happens to be a state where a lot of people struggle to pay their utility bills each month. Check out this very special edition of BlastPoint’s Map of the Month. Alabama… The place to go if you want to […]