How to Predict Customer Satisfaction (CSAT) at the Household Level: A Guide for Utilities
In the evolving utility sector, delivering exceptional customer satisfaction (CSAT) remains a complex challenge. Utilities are frequently confronted with issues such as service interruptions, billing conflicts, and inconsistent support. Service disruptions, whether due to maintenance or outages, can lead to frustration and dissatisfaction. Billing conflicts, including errors or unclear charges, often result in confusion and […]